Frequently Asked Questions

Why did my order arrive in separate packages?

To speed things up, we sometimes ship items from different fulfillment centers. This means parts of your order may arrive at different times. No need to worry—there are no extra charges for split shipments.

When will my order be sent out? How long does delivery take?

We aim to ship your order within 2 business days of purchase. Delivery timelines vary by location and shipping method, but most packages arrive within 5–12 business days after being shipped. Delays may occasionally happen due to high volume or courier disruptions. Thanks for bearing with us! For current shipping updates, please visit our Shipping Page or email us at support@zunofitness.com.

Where can I find my tracking information?

You’ll receive an order confirmation via email shortly after placing your order. Once it’s shipped, we’ll follow up with a tracking link so you can monitor its progress. Didn’t see the email? Be sure to check your spam or junk folder. You can also track your package at 17Track. Still need help? Just contact us at support@zunofitness.com.

Do you ever offer sales or promo codes?

Yes, we do! Sign up for our newsletter to be the first to know about upcoming deals, exclusive offers, and special drops.

Where do Zuno Fitness products ship from?

Orders may ship from several global fulfillment centers. Large equipment items are sent directly from our partners in the United States, while smaller select products may ship from our partners warehouses in China, depending on availability and speed.

I didn’t get a confirmation email—what should I do?

Reach out to support@zunofitness.com and we’ll sort it out.

Can I make changes to my order after placing it?

If you need to cancel or change your order, please contact us at support@zunofitness.com within 24 hours.
We try to process orders quickly, so changes aren’t always guaranteed. If the order has already shipped, you’ll still be able to return or exchange it once it arrives.

Something’s wrong with my order—what now?

Missing item? Wrong product? Damaged during shipping? We’ve got your back. Email support@zunofitness.com and we’ll help fix the issue as quickly as possible.